Single Room
- 1 Single bed
- Heating
- Balcony
- Air conditioning
Guest house · Madrid · Community of Madrid
Hostal Santa Cruz
A tidy, well-run guesthouse in the heart of Madrid's old town, steps from Plaza Mayor.
- Steps from Plaza Mayor
- Rooms rated 9.3
- Daily cleaning included
8.8
Great
1032 reviews
Booking.com 8.8 · 1032 reviews
About
Hostal Santa Cruz
Hostal Santa Cruz is a small, 15-room guesthouse tucked into a historic building on Plaza de Santa Cruz, in the centre of Madrid. It is a few minutes' walk from Plaza Mayor and the Puerta del Sol, making it a practical base for exploring the city on foot. The property keeps things simple: free Wi-Fi in public areas, air conditioning and heating in all rooms, and a lift to the upper floors.
Rooms are rated 9.3 by past guests, which is unusual for a property of this class. They are described as clean, tidy and quiet, with several featuring balconies that overlook the plaza. The guesthouse also provides a safe deposit box, key card access and smoke detectors, and can arrange cots for younger travellers. Note that pets are not allowed and there is no on-site parking.
- No smoking on site
- Wi-Fi
- Safe deposit box
- No pets allowed
- Lift
- Vending machines
In brief
What works, what to weigh
+
Strengths
4 reasons to book- Exceptional staff — Guests repeatedly mention the kindness and efficiency of the team, often calling them the highlight of the stay. Several reviews note they go out of their way to help with requests.
- Unbeatable location — A short walk from Plaza Mayor and steps from a metro station, with restaurants, a bakery and a supermarket right on the doorstep. Easy to get anywhere in Madrid.
- Clean and comfortable rooms — Rooms are described as spotless, airy and quiet, with daily cleaning making a noticeable difference. Many have balconies overlooking the plaza and comfortable beds.
- Good value for central Madrid — Given the location and quality of the rooms, guests feel the price is reasonable. The rating for value is 8.6, above the area average of 7.9.
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Worth weighing
4 to weigh- Very limited common facilities — This is a basic guesthouse: no restaurant, no gym, no lounge. The amenities focus on essentials like Wi-Fi, vending machines and a safe deposit box.
- Comfort rating raises questions — While rooms and staff score highly, the 'Comfort' category is only 2.5, which suggests some guests find the beds, noise levels or temperature control less than ideal—even though individual reviews don't mention it.
- No pets allowed — If you're travelling with a dog or cat, this guesthouse isn't an option. The policy is explicitly no pets.
- No on-site parking — There is no parking listed, and the building has no garage. Guests arriving by car will need to use public parking in the area, which can be pricey in central Madrid.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Double or Twin Room
- 2 Single beds
- Heating
- Air conditioning
Double Room Extra Bed
- 3 Single beds
- Heating
- Balcony
- Air conditioning
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- No smoking on site
- Wi-Fi
- Safe deposit box
- Lift
- Vending machines
- Smoke detectors
- Fire extinguishers
- Key card access
- Air conditioning
- Heating
Room
- Free toiletries
- Flat-screen TV
- AM/FM alarm clock
- Parquet floor
- Cots
Business
- Fax/Photocopying
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.8/10 from 1,032 reviews
Booking.com · 8.8 · 1032 reviews
8.8Verified guest“The staff were very friendly and efficient, always smiling. The location was convenient and ideal, not far from the grand boulevard, and close to a metro station so you can get anywhere easily.”
8.8Verified guest“The room was quiet with a comfortable double bed, a decent shower and a balcony. The staff were exceptionally kind, though the decor was fairly functional.”
8.8Verified guest“The staff were incredibly kind, quite friendly, and always ready to help with any request.”
8.8Verified guest“This is what I'd call a suitable place for a short stay. The rooms were spotless and airy, with balconies overlooking the plaza. Everything was great, though a few staff members were not so good. The location was unbeatable, minutes from the main square, with an excellent restaurant, a bakery, and a supermarket right next door.”
8.8Verified guest“I loved the clean, tidy little room. The daily cleaning made a real difference, and having two balconies with fine views was a highlight. The bed was comfortable, so I slept well after exploring all day.”
8.8Verified guest“The location was perfect, just steps from Plaza Mayor. The room was clean, with two lovely balconies offering fine views of the city.”
04 — Location
Getting around Madrid
The property sits in Madrid.
Plaza Mayor: The grand arcaded square is about a 2-minute walk from the hotel. It's a lively hub of cafés, street performers and historic architecture.
Puerta del Sol: Madrid's bustling central square is around 5 minutes on foot. It's a transport interchange and a good starting point for exploring the old town.
Metro access: The hotel is close to a metro station, making it easy to reach other parts of the city quickly. Several reviews highlight the convenience of the metro.
Plaza De Santa Cruz, 6-2º, Madrid, Community of Madrid, 28012, Spain
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 13:00-23:59
- Check-out
- By 11:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 15 rooms
06 — Questions
Frequently asked
What time is check-in and check-out?
Check-in is from 13:00 to 23:59, and check-out is by 11:00.
Are pets allowed?
No, the hotel does not allow pets.
Does the hotel have parking?
There is no on-site parking. Guests arriving by car should plan to use public parking nearby.
Do the rooms have air conditioning?
Yes, all rooms are equipped with air conditioning and heating.
Is breakfast offered?
The hotel does not have a restaurant or breakfast service. However, there is a café downstairs and a bakery next door, as mentioned in guest reviews.
The bottom line
Hostal Santa Cruz is a dependable, centrally located base for travellers who prioritise a clean room, a friendly welcome and being in the heart of Madrid. It's not a full-service hotel, but for the price and position, it's hard to beat.
8.8Ideal for a short city break, not for those needing extensive facilities.
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